Website: Novushome.ca
Company: NOVUS Home Renovation 
Service Area: Greater Vancouver, British Columbia

Welcome to NOVUS Home Renovation (“NOVUS,” “we,” “our,” or “us”). This Website Policy explains how we collect, use, protect, and manage information submitted through our website, and outlines the terms that apply when you visit Novushome.ca or contact us about our renovation services.

By using this website, submitting a form, requesting a quote, subscribing to updates, or communicating with us through this website, you agree to the practices described in this policy.

 

1. About NOVUS

NOVUS Home Renovation is a Vancouver-based home renovation and design-build company focused on refined residential renovations, condo improvements, luxury home upgrades, and custom residential projects.

Our website is intended to provide general information about our services, project approach, brand, portfolio, and contact options for prospective clients.

 

2. Information We Collect

We may collect personal information when you voluntarily provide it through our website, contact forms, email, phone, consultation requests, quote requests, newsletter sign-ups, or other communications.

This information may include:

• Your name

• Email address

• Phone number

• Project address or city

• Type of renovation or project you are interested in

• Budget range or project timeline, if provided

• Photos, documents, floor plans, or other materials you choose to submit

• Messages, questions, or details related to your project

• Communication preferences

• Any other information you choose to share with us

We may also collect limited technical information automatically when you visit our website, such as:

• Browser type

• Device type

• IP address

• Pages visited

• Time spent on the website

• Referral source

• General website usage and analytics data

This information helps us understand how visitors use our website and improve the user experience.

 

3. How We Use Your Information

We may use the information we collect to:

• Respond to your inquiries

• Schedule consultations

• Prepare preliminary project discussions

• Understand your renovation needs

• Provide estimates, proposals, or service information

• Communicate about potential or active projects

• Improve our website, services, and customer experience

• Send updates or marketing communications, where permitted

• Maintain business records

• Protect the security and functionality of our website

• Comply with legal, regulatory, accounting, or business obligations

We only collect and use personal information for reasonable business purposes related to our services.

 

4. Consent

By submitting your information through our website or communicating with us, you consent to our collection, use, and disclosure of your information as described in this policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at:

Email: ding@novushome.ca
If you withdraw consent, we may not be able to provide certain services, respond to specific requests, or continue certain communications.

 

5. Contact Forms and Quote Requests

When you submit a contact form or request a quote, the information you provide is used to understand your inquiry and respond appropriately.

Submitting a form does not create a client-contractor relationship, guarantee availability, guarantee pricing, or confirm that NOVUS has accepted your project. Any renovation work, pricing, project schedule, scope of work, or deliverables must be confirmed through a written agreement, proposal, or contract.

 

6. Estimates, Pricing, and Project Information

Any pricing, estimates, timelines, service descriptions, or project information provided through this website are for general informational purposes only.

Actual renovation costs and timelines may vary depending on:

• Site conditions

• Project scope

• Material selection

• Permit requirements

• Trade availability

• Structural conditions

• Design changes

• Client approvals

• Supplier timelines

• Unforeseen circumstances

A final project price, scope, and schedule will only be confirmed through a written proposal, agreement, or contract.

 

7. Website Content Disclaimer

The content on this website is provided for general informational and promotional purposes. While we aim to keep information accurate and up to date, we do not guarantee that all website content is complete, current, or error-free.

Website content may include descriptions of services, design concepts, process outlines, sample project language, inspiration images, brand materials, service examples, or general renovation information. This content should not be interpreted as professional engineering, architectural, legal, financial, or permitting advice.

For specific project requirements, clients should consult with qualified professionals where appropriate, including engineers, designers, architects, permit specialists, inspectors, accountants, or legal advisors.

 

8. Cookies and Website Analytics

Our website may use cookies, tracking technologies, pixels, analytics tools, or similar technologies to understand visitor activity and improve website performance.

Cookies may help us:

• Remember website preferences

• Understand traffic patterns

• Measure website performance

• Improve page design and content

• Support marketing or advertising efforts

• Analyze how visitors interact with the website

You may adjust your browser settings to refuse or delete cookies. However, disabling cookies may affect certain website functions.

 

9. Third-Party Services

Our website may use third-party platforms or service providers to operate, host, analyze, or improve the website. These may include website hosting providers, analytics tools, form tools, email marketing tools, customer relationship management systems, advertising platforms, or other business software.

These third parties may process limited information on our behalf, subject to their own privacy practices and terms.

We are not responsible for the privacy practices, content, or security of third-party websites or platforms that may be linked from our website.

 

10. Marketing Communications

If you subscribe to our updates, request information, or otherwise provide consent, we may send you occasional communications about NOVUS, renovation insights, project updates, services, or promotions.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions in the message or contacting us directly.

We do not intend to send unsolicited commercial electronic messages without appropriate consent.

 

11. How We Protect Personal Information

We take reasonable steps to protect personal information in our custody or control against unauthorized access, collection, use, disclosure, copying, modification, loss, or theft.

These measures may include:

• Limiting access to personal information

• Using secure website and email tools where appropriate

• Maintaining reasonable administrative, technical, and physical safeguards

• Reviewing how information is stored and shared

• Working with reputable service providers

No method of online transmission, email communication, or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.

 

12. Retention of Information

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, maintaining business records, fulfilling project obligations, resolving disputes, complying with legal requirements, or supporting legitimate business operations.

When information is no longer required, we will take reasonable steps to securely delete, anonymize, or dispose of it.

 

13. Disclosure of Information

We do not sell personal information.

We may share information where reasonably necessary with:

• Our team members or representatives

• Contractors, consultants, suppliers, or project partners involved in responding to or delivering a project

• Website hosting, analytics, CRM, or business software providers

• Professional advisors such as accountants, lawyers, insurers, or consultants

• Government, regulatory, or legal authorities if required

• Other parties where you provide consent

We will only disclose personal information for reasonable business purposes or where permitted or required by law.

 

14. Project Photos, Portfolio, and Media Use

NOVUS may showcase selected project images, design details, before-and-after photos, website visuals, or portfolio materials for marketing purposes.

We will make reasonable efforts to avoid publishing private client information, personal details, security-sensitive details, or identifying information without appropriate permission.

Where a client project is used for portfolio, website, social media, or marketing purposes, NOVUS will seek consent where required. Project images may be edited, cropped, or formatted for presentation while preserving the integrity of the work.

 

15. Testimonials and Reviews

Testimonials, reviews, or client comments displayed on our website may be edited for length, clarity, formatting, or grammar, while aiming to preserve the original meaning.

Any sample testimonials, placeholder reviews, or demonstration content used during website development should not be interpreted as verified customer reviews unless clearly confirmed and authorized.

We do not guarantee that every client will have the same experience or results. Project outcomes may vary depending on scope, site conditions, material choices, budget, timeline, and other factors.

 

16. Intellectual Property

All website content, including text, logo, brand identity, images, graphics, layouts, icons, design elements, service descriptions, and other materials, is owned by or licensed to NOVUS unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, or use website materials for commercial purposes without prior written permission from NOVUS.

You may view and use the website for personal, non-commercial informational purposes only.

 

17. Acceptable Website Use

You agree not to use this website in a way that:

• Violates any applicable law

• Interferes with website security or functionality

• Attempts to gain unauthorized access to systems or data

• Submits false, misleading, harmful, or unlawful information

• Uploads malicious code, spam, or harmful files

• Copies or misuses website content without permission

• Harasses, abuses, or interferes with NOVUS, its team, or its users

We reserve the right to restrict access to the website if misuse is suspected.

 

18. Links to Other Websites

Our website may contain links to third-party websites, platforms, suppliers, social media pages, or resources. These links are provided for convenience only.

We do not control and are not responsible for third-party content, privacy policies, security practices, or terms of use. Accessing third-party websites is at your own risk.

 

19. Accessibility

NOVUS aims to provide a website experience that is clear, usable, and accessible to a wide range of visitors.

If you experience difficulty accessing any part of our website or need information in a different format, please contact us and we will make reasonable efforts to assist.

Email: [Insert Email Address]

 

20. Limitation of Liability

To the fullest extent permitted by law, NOVUS is not responsible for any direct, indirect, incidental, consequential, or other damages arising from your use of this website, reliance on website content, inability to access the website, or interaction with third-party links or services.

This website is provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access, error-free operation, or that the website will always be secure or available.

 

21. No Professional Advice

The information on this website is general in nature and should not be considered professional advice specific to your project.

Renovation projects may require site-specific assessment, permits, engineering review, design review, code compliance review, strata approval, municipal approval, or other professional input. You should consult qualified professionals before making decisions based on website information.

 

22. Changes to This Policy

We may update this Website Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or service offerings.

The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes are posted means you accept the updated policy.